FAQs
SHIPPING
How long will it take to get my orders?
Shipping & delivery will take 2-4 working days By FEDEX. Depending on the item purchased and the delivery location, delivery time is may delay sometimes during shopping peak season.
How can I track my order?
A confirmation of your order, which contains a shipment tracking number, will be emailed to you the day the product ships. Follow the status of your shipment at FedEx.com.
Do you offer express shipping?
We currently do not offer express shipping, but we hope to provide this service in the future.
Can l make changes to my order before it ships?
Typically, we encourage you to review and confirm your order for accuracy. However, if you do need to make changes, please promptly send an email to supportus@fitueyes.com, and we will be happy to assist you.
RETURNS & REFUNDS
What if my item/ package arrives damaged?
When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:
1) Take a picture of the damage.
2) Then please email us at supportca@fitueyes.com immediately and attach the photos.
3) We will contact you directly with the next steps.
How does it work for return or exchange?
In consideration of the quality of the products we provide and customer satisfaction, we offer a 30-day return policy and a 10-years warranty. If you have any questions, we invite you to contact our customer service department directly at supportca@fitueyes.com.
ORDERING
How do I make changes to an order I’ve already placed?
The floor TV stand is different from traditional TV cabinets and TV mounts. It has the advantages of free movement, no need to punch holes, saving space in the house, and beautiful appearance.
PRODUCTS
What are the advantages of floor TV stand?
The floor TV stand is different from traditional TV cabinets and TV mounts. It has the advantages of free movement, no need to punch holes, saving space in the house, and beautiful appearance.
How to choose the right tv stand?
Whether the TV fits floor TV stand depends on VESA and load-bearing capacity. Generally speaking, our floor TV Stand can match most of the TVs.
What is the height of floor TV stand?
The dimensions we mark are the highest height from the ground to the top of the TV stand, you can find the corresponding data in the pictures or specs on our product details page.
Contact Us
Have a question ? We are here to help.
Check out the most common questions our customers asked. Still have questions ?
Contact our customer support.
Average answer time: 24h (working days)